Terms and Conditions

1. Identification of the holder and general information

ÁCRATA is the commercial name of the company ÁCRATA BRAND, S.L.U. These Terms and Conditions govern the access to and use of the website www.acrataofficial.com (hereinafter, the Website), held by ÁCRATA BRAND, S.L.U. (hereinafter, ÁCRATA), with Spanish Tax I.D. B12987434 and corporate address in Edificio Lanzadera, Marina Real Juan Carlos I, Muelle de la Aduana S/N (Valencia, Spain), as well as the products and services offered by ÁCRATA on its Website.
ÁCRATA offers this Website subject to the present Terms and Conditions. By visiting the Website or using the services or applications in the Website, the User accepts these Terms and Conditions.

Users are not required to register in order to enter the Website. However, to contract any of the services offered by ÁCRATA, Users must register and accept these terms and conditions before making any payment.

Through its Website, ÁCRATA offers the Users handbags of the brand ÁCRATA.

The Terms and Conditions found below define the rights and obligations of ÁCRATA and the Users within the framework of the Website. These are the only Terms and Conditions applicable to the use of the Website (without prejudice to certain services being subject to specific terms and conditions) and to the placing of orders through the Website and replace any other terms and conditions, save by prior written agreement between ÁCRATA and the User.

2. User data and conduct on the Website

In order to acquire the products offered on the Website, the User will need to register by filling in the registration form available on the Website.

The User shall be responsible for keeping the confidentiality of the data and information provided and for limiting the access to his or her computer and access keys in order to prevent any non-authorized uses.

If the User has reasons to believe that his or her data have been made available to a third party, or that they have been or may be used without his or her authorization, the User must inform ÁCRATA immediately.

The User shall verify that his or her data are correct and inform ÁCRATA in case of a variation and/or amendment in the information provided during the purchasing process.

ÁCRATA, at its discretion, reserves the right to refuse access to the Website, eliminate or amend the content thereof or cancel any orders.

The Website may not be used for unlawful purposes or purposes related to crimes or illegal activities of any type.

It is also forbidden to send, use or reuse any illegal, offensive, abusive, indecent, slanderous, obscene or threatening materials or any materials which may entail an infringement of copyright, registered trademarks or confidentiality, privacy or any other rights, or which may be slanderous or offending in any other way to third parties, or the content of which may contain computer viruses, political propaganda, advertising, chain messages, the massive sending of mail or any other form of spam and, in general, any other type of nuisance or unnecessary element.

3. Orders and terms of sale

The purpose of the offering of products and services through ÁCRATA’ Website is the purchase of handbags and other leather accessories of the brand ÁCRATA by the Users.

Only Users over 18 years of age may place an order with ÁCRATA.
From the Website www.acrataofficial.com, ÁCRATA, will send orders to anywhere in the world.

The sending of the product will be free for orders over Euro 80 for delivery in Spain. To place any orders through the Website, the User must previously fill in a purchase form. The data included in said purchase form are necessary to manage your purchase order.

4. Price, means of payment and discount codes

Upon completion of the form, the User shall pay the order using the means of payment specified on the Website.
Once the payment has been made, the User will receive an email confirming the order. This email will include a summary of the articles acquired, the type of delivery requested and the address for delivery.

If there is any problem at the time of payment which prevents same, the User will receive an automatic message indicating the existence of a payment error. Your order will not be processed until full completion of the payment.

The prices of the services are stated in Euros (€) and include taxes and handling and delivery expenses, the amount of which shall be specified at the time of final confirmation of each order.

ÁCRATA may offer discount codes to its Users from time to time. Said discounts may only be applied as per the instructions specified by ÁCRATA for each code and, in any event, only one code may be used per order.

5. Information about the products and services provided by ÁCRATA

The data included on the Website in each description of the products and services, with their photographs, graphic o iconographic depictions or videos, as well as their trade names, trademarks or distinctive signs of any description, have mere information purposes. Therefore, ÁCRATA waives any liability resulting from errors in said information, but undertakes to make its best efforts to correct the said errors or omissions as soon as possible after being informed thereof.

6. Refunds and right of withdrawal

6.1 Refunds for manufacturing defects

The User may return to ÁCRATA, free of charge, any products with manufacturing defects. To this end, the User must contact ÁCRATA in info@acrataofficial.com, stating the product or products to be returned, with a photograph and a detailed account of the defects encountered. Upon receipt of said communication, ÁCRATA will indicate to the User, if applicable, the form of collection or delivery of the defective product at its warehouse, free of charge. Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, ÁCRATA reserves the right to refuse such return. Upon receipt of the product and verification of the existence of manufacturing defects in any of the products ordered, ÁCRATA shall proceed to send another product of the same characteristics, also free of charge for the User.

If it is not possible, owing to lack of stock, to send another product of identical characteristics, the amount paid for the purchase of the product shall be returned as soon as possible and, in any case, within fourteen (14) days.

6.2 Withdrawal

Pursuant to the General Act for the Defence of Consumers and Users (Ley General para la defensa de los consumidores y usuarios), in the event that the User is not satisfied with the products received, he or she have a period of fourteen (14) working days to return same, without any penalty and without any need to state the reasons, but it that case shall bear the direct cost of return of the products to ÁCRATA. In order to formalize said return, please contact ÁCRATA in info@acrataofficial.com enclosing the filled out withdrawal form enclosed to these Terms and Conditions as ANNEX 1. Upon receipt of said communication, ÁCRATA will inform you of the form of delivery of the products at its warehouses. Each product to be returned must be unused and include all its labels, packaging and, if any, documentation and original accessories. Failing this, ÁCRATA reserves the right to refuse such return. The amounts paid will be returned as soon as possible and, in any event, within fourteen (14) days following the receipt of the products in ÁCRATA’ warehouses.

7. Use of the Website

The Website may not be used for unlawful purposes or purposes related to crimes or illegal activities of any type.
It is also forbidden to send, use or reuse any illegal, offensive, abusive, indecent, slanderous, obscene or threatening materials or any materials which may entail an infringement of copyright, registered trademarks or confidentiality, privacy or any other rights, or which may be slanderous or offending in any other way to third parties, or the content of which may contain computer viruses, political propaganda, advertising, chain messages, the massive sending of mail or any other form of spam and, in general, any other type of nuisance or unnecessary element.

The User undertakes to make a lawful, diligent, honest and correct use of any information or contents which he or she may gain access to through the Website or through third party websites he or she may enter through the links located on the Website, and abide at all times by the principles of good faith and compliance with applicable law.
The User may only use for personal purposes any information (that is, any messages, sound files, photographs, drawings, software and, in general, any description or type of computer file, chart, etc.) on the Website.

Likewise, the User undertakes not to cause malicious or intentional damage which may alter or diminish the value of the Website, and not to introduce or disseminate computer viruses which may lead to non-authorized alterations of the contents or systems which form the Website.

8. Intellectual or Industrial Property

The intellectual property rights in the page www.acrataofficial.com and its source code, design, navigation structures and various elements therein are the property of ÁCRATA, which holds the exclusive right to exploit same in any form and, particularly, the right to reproduce, distribute, communicate publicly and transform same, in accordance with Spanish and European Law applicable.
ÁCRATA hereby informs that this is not a license or express or implicit authorization to use the intellectual and/or industrial rights or any other related right or property which may be directly or indirectly related with the contents included in the Website. The reproduction in whole or in part of any of the contents of the Website, even through a hyperlink, without the express written consent of ÁCRATA, is strictly prohibited. The non-authorized use of said contents shall give rise to the liabilities established by law.

10. Hyperlinks

The Hyperlinks included in this Website may lead to third-party sites. ÁCRATA accepts no responsibility for the content, information or services which may appear in said sites. Said information or services which shall be deemed to have been offered by ÁCRATA or mere information purposes, which entails no relation, acceptance or support thereof by ÁCRATA or the persons or entities which own said content or are the holders of the sites in which it appears.

11. Partial nullity

Should any Clause in the present Terms and Conditions be declared null and void, the rest of the Clauses shall remain in full force and shall be construed in accordance with the spirit of these Terms and Conditions.

12. Amendments

The information appearing on this Website is that applicable on the date of the latest update thereof. ÁCRATA reserves the right to update, amend or eliminate the information from this Website and to amend unilaterally the present Terms and Conditions, its privacy policy and any other information. Any amendments in said terms and conditions shall enter into force at the time of publication thereof on this Website.

13. Notices

All communications between ÁCRATA and the User regarding the placing of orders through the Website shall be made in writing pursuant to the communication procedures set forth in these Terms and Conditions for each particular case.

14. Language

ÁCRATA may translate these Terms and Conditions, its Privacy Policy and any other operational rules, policies or procedures published on the Website. In case of conflict the Spanish version will prevail.

15. Ethics Policy on providers

As a prestigious and reliable company, committed to the objective of providing high quality products to customers, ÁCRATA recognizes its obligation to ensure that providers act ethically. We expect our suppliers provide regularly an environment that protects the health and safety of employees in addition to their basic human rights. All providers must comply with national laws and regulations on employment, in particular with regard to the following:
Minimum working age
Employment freely chosen
Health and safety
Freedom of association and right to collective bargaining
Absence of discrimination
Absence of painful or inhuman treatment
Work Schedule
Wages
Working conditions

ÁCRATA will never consciously acquire supplies from countries that do not comply with the above principles. We also expect our suppliers follow these principles in dealing with their own providers. Due to the nature of the supply chain of our suppliers is not always possible to monitor and control the conditions of each individual involved in the production of our products. However, as ÁCRATA continues to grow, recognizes the importance of acting by taking the initiative and doing everything possible to defend the rights of people involved in the manufacture of its products.

16. Applicable law and jurisdiction

The present General Terms and Conditions are subject to Spanish law. The parties, under Royal Legislative Decree 1/2007, of 16 November, approving the consolidated text of the General Act for the Defence of Consumers and Users (Ley general para la defensa de los consumidores y usuarios), will be subject to the Courts and Tribunals of the place of residence of the User.




ANNEX 1
Withdrawal form template
(You must only fill in and send this form if you wish to withdraw from the agreement)
ÁCRATA BRAND, S.L.U.
Edificio Lanzadera, Marina Real Juan Carlos I, Muelle de la Aduana S/N (Valencia, Spain)
E-mail: info@acrataofficial.com
I hereby inform you that I wish to withdraw from my agreement to purchase the following product:
– Ordered/received on [insert date of purchase/date of receipt of the order] – [Name of consumer and user] – [Address of consumer and user]
Signature of consumer and user (only if the present form is submitted on paper)
Date